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Service Desk Associate (Technical Support- Voice)
1-5 years
₹ 3 - 5.5L/yr
Hyderabad / Secunderabad
10 vacancies
Service Desk Associate (Technical Support- Voice)
Tech Mahindra
posted 25d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Hiring for - Service Desk (Technical Support || International voice)
Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software.
Should Aware of PC/Laptop troubleshooting Both Hardware & Software.
- Knowledge of networking and support, VPN, Active Directory.
Qualifications
- Experience Min. 6 Months to 1 Year (Mandatory) or 1 to 5 Years (Preferred) into International Voice Technical Support / Service Desk
- Should have Excellent Communication Skills with Good Technical Knowledge
- Only Immediate joiners are preferred
- Work from Office/ Rotational Shift/off/ Both side Transportation Provided
HR : Bhagya Sree
Contact details : 9381971676
Employment Type: Full Time, Permanent
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(based on 2.6k Tech Mahindra interviews) What people at Tech Mahindra are saying
Rating based on 4 Service Desk Associate
reviews
Anonymous · IT Support
in Noida
Learning is better than previous companies
Too much workload due to insufficient staff in the process. They are not even try to hire employees even if they said they need three more employees. Something is always deducted from salary every month and then, we have to wait for 1-2 months till manager send an email to HR and it gets approved. Something of the promoted TL don’t even deserved to be at that position.
Read 4 reviewsService Desk Associate salary at Tech Mahindra
What Tech Mahindra employees are saying about work life
Tech Mahindra Benefits
Diversity and Inclusion Parental Care Leave Paid Time Off & Public Holiday Work From Home Advance Leave 
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