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Tech Mahindra Is Hiring For US Voice PRocess

2-7 years

₹ 2.75 - 6L/yr

Pune

90 vacancies

Tech Mahindra Is Hiring For US Voice PRocess

Tech Mahindra

posted 5d ago

Job Description

Job Title: Customer Service Representative - Canadian Telecom Process (US)


Company name - Tech Mahindra limited

Location - Pune

Job Type - Full-time


About the Role -

We are seeking skilled and experienced Customer Service Representatives to join our Canadian Telecom process team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients' customers, resolving queries, and ensuring customer satisfaction.


Eligibility Criteria -

- Graduate/Undergraduate with a minimum of 6 months of international voice process experience

- Maximum gap of 3 months in employment; no exceptions

- No cash-in-hand experience

- Minimum qualification: Higher Secondary Certificate (HSC)


Shift Details -

- Shift window: 6 pm to 10 am (any 9 hours and 30 minutes of shifts)


Salary -

- For candidates with below 18 months of international experience: up to 5LPA

- For candidates with above 18 months of international experience: up to 5.5 LPA CTC

- Note: Salary will be discussed and validated based on salary slips


*Selection Process:*

- Typing test: 30 WPM/95% accuracy

- Interview rounds: HR, VNA, and Ops


*Key Responsibilities:*

- Provide exceptional customer service to clients' customers

- Resolve customer queries and concerns

- Ensure customer satisfaction and loyalty

- Meet or exceed performance targets

- Collaborate with team members to achieve process goals


Contact- 8698588528.


Email Your CV at- SushmitaSatish.Yadav@TechMahindra.com



Employment Type: Full Time, Permanent

Read full job description

Prepare for Voice Process roles with real interview advice

Top Tech Mahindra Voice Process Interview Questions

Q1. Tell me something about yourself. Define encapsulation. What is inheritance. What is constructor. What is method overloading. Can we overloa ... read more
Q2. Factorial Calculation Problem Given an integer N , calculate and print the factorial of N . The factorial of a number N is defined as the p ... read more
Q3. If the customer is not satisfied with your answer so what will you do to satisfied him with your answer?
View all 1.8k questions

What people at Tech Mahindra are saying

3.2
 Rating based on 6 Voice Process reviews

Likes

good place to learn lots of things... You get a lot of exposure professionally.... The major drawback is salary. It is extremely low as compared to the market. The increment won't even get you peanuts.

  • Skill development - Good
  • +1 more
Dislikes

Nothing is dislike. about the company I believe

Read 6 Voice Process reviews

Voice Process salary at Tech Mahindra

reported by 11 employees
₹1.4 L/yr - ₹2.8 L/yr
12% less than the average Voice Process Salary in India
View more details

What Tech Mahindra employees are saying about work life

based on 35.3k employees
62%
56%
64%
81%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Tech Mahindra Benefits

Submitted by Company
Diversity and Inclusion
Parental Care Leave
Paid Time Off & Public Holiday
Work From Home
Advance Leave
Bereavement Leave +1 more
Submitted by Employees
Cafeteria
Work From Home
Job Training
Soft Skill Training
Health Insurance
Gymnasium +6 more
View more benefits

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Tech Mahindra Pune Office Locations

View all
Pune, Maharashtra Office
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