Urgent Hiring For Team Leader operations at Noida

For any queries

Call on - 9354498578

Mail resume on - AP00841743@TechMahindra.com

Roles & Responsibilities

• Analysis Strong Analytical skills with an ability to draw conclusions from data.
• Process improvements/ optimization done for the respective process.
• Ability to think Out of box and provide solution to Agents.
• Understanding of the Business situation and capability to address issues.
• Open to go beyond the call of the duty to exceed expectations.
• Patience while giving feedback, Open to change, multi-tasking skills, Interpersonal skill.
• Reports – Ability to work on data and generate various types of reports.
• Able to work in multiple processes; flexible and eager to pick additional responsibilities/ activities.
• Must be able to conduct audits, trainings, floor support and supervise shifts (if required)
• Driving quality initiatives in the team to minimize Escalations to L2

Key Deliverables (KRA/Measure):

• Should be able to handle multiple LOB’s
• Should be able to train new hires and take ongoing / refresher batches.
• Should be able to handle & achieve the departmental requirements.
• Have knowledge of different policies and procedures
• Floor Support
• Acting as Level 2
• Maintaining secrecy of data
• The candidate should have excellent problem-solving capabilities and lateral thinking skills.
• Good Knowledge of Products, Tools and troubleshooting procedures (Domain specific)
• Eye for detail and aggressive in plan execution/implementation
• SME’s will continue doing regular production work in addition to added responsibilities.
• Ability to map processes, define process, and execute them.
• Ability to view the issues end-to-end and develop action plans with tangible deliverables.
• Good interpersonal skills.
• Strong conflict management skills.
• Exceptional Client management (internal/external stakeholder) skills.
• Excellent skills on Data Analysis / Analytical Skills / Reporting.
• The candidate should have excellent problem-solving capabilities and lateral thinking skills.
• Ready to work at any level in the organization for the deliver on targets.
• Ability to handle pressure and a natural go getter.
• Ability to lead associates and drive Quality culture.
• Eye for detail and aggressive in plan execution/implementation.
• Client communication: Reviews, Business planning/forecasting, Escalations
• Capacity & delivery plan.
• Performance management.
• Conduct periodic & need driven team reviews & meetings.