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Gensys SME
TCS
posted 18d ago
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Flexible timing
Key skills for the job
Job Description
Role: Gensys SME
- Should have experience in Configuring, Development of the following task on Genesys pure cloud IVR call flow, Routing, recording, Workforce Management, Agent Profile, Script creation, Voice mail set up and configuration
• Good knowledge on Omnichannel & Digital Services (Email, Chat, SMS)
• Experience on Configuring & Troubleshooting, upgrades of the systems.
• Experience in Genesys Administration, Reporting, and Analytics.
• Experience in Genesys Integration with other systems and applications, such as CRM platforms, contact center tools, and databases.
• Must possess good troubleshooting skills and ability to Analyse voice systems, to identify and resolve system issues.
• Developing and maintaining technical documentation, including solution designs, implementation plans, and operational guides, to support knowledge transfer and ongoing maintenance
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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Navalur Post,
Siruseri - 603 103,Tamil Nadu
Chennai
603 103,Tamil Nadu
603 103,Tamil Nadu
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Mangal Tirth Estate,
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769, Anna Salai, Chennai
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