Jr Customer Service Executive - Project Planning & Implementation

Responsible for all aspects of project/program management associated with the implementation of assigned external customer-facing projects/programs and internal non-customer facing projects/programs

Responsible for Project scope analysis, project planning, resource management, vendor/Partner management, network deployment, migration activities, program monitor and control

Manage the integration of vendor/partner tasks, track, and review vendor/partner deliverables

Provide technical guidance to the project team, handles issues/risks and manages deliverables/timelines associated with the project and/or dependent projects

Primary points of contact in on-site between Customer, Field partner and offshore project team and lead cross-functional delivery teams to achieve deliverables and business benefits

Communication - Able to provide clear verbal/nonverbal communications based on project work instructions, customer updates, status report dashboards, negotiations, and issue management.

Project Planning Management - Able to establish clearly defined objectives deliverables, build executable project plans, lead projects to completion on time, within Scope, Schedule and Cost targets (managing triple constraint), to deliver results that meet/exceed customer expectations