Jr. Customer Service Executive - Project Planning & Implementation

Roles and Responsibilities :

Responsible for all aspects of project/program management associated with the implementation of assigned external customer-facing projects/programs and internal non-customer facing projects/programs.

Knowledge of communication and networking technologies. Technical data product knowledge in managed router service, IP and DWDM/OTN technologies

Responsible Project scope analysis, project planning, resource management, vendor/Partner management, network deployment, migration activities, program monitor and control

Manage the integration of vendor/partner tasks, track and review vendor/partner deliverables.

Provides guidance and expertise in project management using a structured project management methodology to define and carry out business objectives.

Provides technical guidance to the project team, handles issues/risks and manages deliverables/timelines associated with the project and/or dependent projects.

Primary points of contact in on-site between Customer, Field partner and offshore project team and lead cross-functional delivery teams to achieve deliverables and business benefits.

Responsible for ensuring requirements documentation is established upon milestone date, coordinates with respective team/stakeholder if process documentation is needed for specified project, responsible for loading artifacts into Customers systems per established process, creates and manages detailed project plan.

Monitor and control the performance and quality of the project to meet the deliverables, Hold regular progress & stakeholder meetings, stage review meetings and closure meetings.

Ultimately responsible for a successful end to end delivery of the project.