Customer Service Executive - Project Planning & Implementation

Job Description

Responsible for driving day to day project operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Responsibilities

Regularly participates in important projects or activities as a full contributing team member.
Assists the team in conducting site visits with the team.
Actively coordinate site preparation for readiness related to ramp up of resources and infrastructure.
Ensure all installation functions are performed in a timely fashion to meet agreed SLA s/KPI s
Perform escalation management, wherever necessary and in case project is in jeopardy.