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Customer Service Executive - Project Planning & Implementation
1-5 years
₹ 3.28104 - 4.4L/yr (AmbitionBox estimate)
Pune
1 vacancy
Customer Service Executive - Project Planning & Implementation
Tata Communications
posted 13hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Responsible for driving day to day project operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Responsibilities
- Regularly participates in important projects or activities as a full contributing team member.
- Assists the team in conducting site visits with the team.
- Actively coordinate site preparation for readiness related to ramp up of resources and infrastructure.
- Ensure all installation functions are performed in a timely fashion to meet agreed SLA s/KPI s
- Perform escalation management, wherever necessary and in case project is in jeopardy
- The position is to support customer migration projects (Offnet to Offnet / Offnet to Onnet) and handling end to end project governance from CSG end
- End to End Project governance support including tracking & reviewing with Stakeholders
- Understanding of project delivery lifecycle and adhering TAT.
- Lead, schedule and monitor program management activities for all customer deliveries
- Preparation of project plan, RACI matrix & Stakeholder list
Employment Type: Full Time, Permanent
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What people at Tata Communications are saying
Rating based on 131 Customer Service Executive
reviews
Anonymous · Service manager
in New Delhi
Everything is good till your project going on with client
There no any internal position for you if you'r project is closed Example i worked on TCTS-VIL project after end this project I apply IJP call hiring managers but no response even not a single interview I understand that if you don't have reference you can't get IJP & internal jobs as no one ready to take interview
Read 131 reviewsCustomer Service Executive salary at Tata Communications
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