Jr Customer Service Executive - Customer Service Operations

I) Position Summary

k) IP Technical expert who can individually handle IP network Consolidation , Migration ,

Optimization and Platform upgradation including network IP design /redesign with

different vendor platform like Huawei , Cisco IOS XR, Juniper and Nokia Router and

Switches and its inter-opertibility

l) Strong technical foundation with creation of HLD/LLD, preparation of migration plan, In

detail MOP creation with step wise configuration , Pre/post validation , roll out in

alignment with Stakeholder and day 2 troubleshooting during observation period

m) Responsible for 24*7 Post execution support for maintaining the availability of the MPLS

Network, its various elements and services riding on the network. Incumbent would be

working in shift handling various network incidents, mitigating and restoring the same.

Incumbent would work for supporting various IP, VPN and other MPLS enabled services

Customer issues identified to be related to the network or migration fault.one would be

driving the N/w strength

n) As a member of Service Assurance resolution of faults at lightening speeds and steering

network away from faults would be the prime focus. Handling the escalation and leading

the shift operation

o) Technical administration or troubleshooting to ensure the efficient functionality of the

solution.

II) Person Specification:

a) Essential Qualifications:

Education - Graduate Engineer (Electronics , Electronics Telecom, Computers) or Equivalent

b) Requisite Skills:

o Technical

- TCP/IP, MPLS VPNs - Layer 2 3 VPNs, BGP, OSPF, IP QoS, MPLS QoS, Switching (MST) , Multicast ,IPv6,GRE, IPSEC, DMVPN, SD-WAN SSL.Firewall

- Huawei, Nokia , Cisco , Arista , Juniper Series routers and switches .FortiGate firewall , DDOS solution , SD WAN .Knowledge of Transport networks and WAN troubleshooting. - Knowledge of Transport networks and WAN troubleshooting.

o Functional

Good understanding of ISP Operations and Routing, Internet BGP Architecture, MPLS VPNs in a service provider environment. Experience in the NOC of an Internet Service Provider is desired. System Understanding of OS-UNIX ,LINUX , SYSLOG ,NMS,

o Behavioral

Good Analytical, Diagnostic and Problem Solving skills, Customer Centricity, Dealing with ambiguity and pressure. Excellent written and verbal communication skills.

c) Work Experience

2 -5 years in Service Provider Network Operations, Active expert certification on Cisco/Nokia/huawei/Juniper .

Position ID P912829 : Assistant Manager B3-1