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Jr Customer Service Executive - Customer Service Operations
0-2 years
Ahmedabad
1 vacancy
Jr Customer Service Executive - Customer Service Operations
Tata Communications
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Effective verbal & written communications skills for customer engagement.
- Analyze events, performing troubleshooting and incident reaction on WAN links/routers.
- Handling Alarms proactively.
- Basic CCNA concepts and awareness on how enterprise network works.
- Basic troubleshooting skills using ICMP ping, traceroute, DHCP, routing protocols, for P1,P2,P3 incidents.
- Prepare and submit daily link utilization reports, incident reports.
- Basic hands on excel, PowerPoint, word.
- Awareness and basic hands on NMS, ITSM tools.
Employment Type: Full Time, Permanent
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Rating based on 22 Junior Customer Service Executive
reviews
Anonymous · Telecom
in Chennai
Nothing to like their
Treat you like school , if you come late around in seconds also they will mark it late comers,politics is high , they will allocate you job correctly at leaving time and make you work late.
Read 22 reviewsJunior Customer Service Executive salary at Tata Communications
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