Jr Customer Service Executive - Customer Service Operations |

Role & responsibilities

Education QualificationsBE/BTech
CertificationsPreferrable: CCNA
Experience 2+ Years of experience in relevant field and total experience of 2-4 years
Key/Major Activities
Providing 24/7 shift operational support for a variety of security services and platforms
Monitors the alert queue assigned by L1 and detailed analysis of security alerts
Providing security operations, maintenance functions, and troubleshooting
Monitoring of health of Security Components & sanity checks in every shift
Performs deep-drive incident analysis by correlating data from various sources
Determines if a critical system or data set has been impacted & advises on remediation
Continually striving to reduce customer-impacting outages/degradations and restoring service to premium levels in a timely fashion

Preferred candidate profile

Technical Skills
Hands-on experience on - Cisco/Fortigate Firewall
Very Good Knowledge of Switching, VLAN, Port Security, STP, Advance Switching concepts, and Wireless concepts.
Calculate and apply an addressing scheme including VLSM IPv4/IPv6 addressing design to a network. Determine the
Advanced network and host-based intrusion detections, incident response procedures, log reviews and basic malware assessment
Incident management: Opening, investigating, and resolving incident tickets
Hands-on experience on monitoring tools like ZABBIX, SolarWinds etc.
Hands-on experience on OSS (Eg, SNOW / HPSM)
Basic trouble shooting experience on Cisco/FortiGate FW/Aruba WLC devices.
Strong Knowledge of Switching, VLAN, Port Security, STP and Wireless concepts.
Strong knowledge of networking concepts, protocols, and technologies (TCP/IP, MPLS, BGP, OSPF, etc.).
Hands-on experience in configuration and troubleshooting routing protocols like BGP, ISIS, OSPF
Knowledge of Static and Dynamic routing, L2/L3 VPN.
Knowledge of access list, IP Sub-netting, OSI & TCP/IP, NAT, DHCP.

Perks and benefits