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4.1

based on 3.2k Reviews

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412 Tata Communications Jobs

Sr Customer Service Executive - Technical Support Center

0-1 years

Pune

1 vacancy

Sr Customer Service Executive - Technical Support Center

Tata Communications

posted 17hr ago

Job Role Insights

Flexible timing

Job Description

The role is responsible for managing customer queries and operations

This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes

Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution


Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues


Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure SLA are achieved & work proactively to maintain the same

Desired Skill sets Demonstration of problem-solving skills
Prior experience of providing customer service support in fast paced, high availability, 24X7 environments


Maintain awareness of latest technologies in the domain

Employment Type: Full Time, Permanent

Read full job description

Tata Communications Interview Questions & Tips

Prepare for Tata Communications Senior Customer Service Executive roles with real interview advice

People are getting interviews at Tata Communications through

(based on 160 Tata Communications interviews)
Job Portal
Referral
Campus Placement
Company Website
Recruitment Consultant
Walkin
26%
22%
13%
9%
4%
2%
24% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at Tata Communications are saying

3.9
 Rating based on 36 Senior Customer Service Executive reviews

Likes

Job security

Dislikes

Work Life Balance, culture , Promotions

Read 36 reviews

Senior Customer Service Executive salary at Tata Communications

reported by 360 employees with 4-10 years exp.
₹4 L/yr - ₹8.8 L/yr
82% more than the average Senior Customer Service Executive Salary in India
View more details

What Tata Communications employees are saying about work life

based on 3.2k employees
72%
60%
58%
89%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Tata Communications Benefits

Work From Home
Health Insurance
Cafeteria
Soft Skill Training
Job Training
Team Outings +6 more
View more benefits

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