Jr Customer Service Executive - Provisioning & Configuration

Responsible for all operations & trouble shooting with respect to installation support, network service configuration

This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements

Responsibilities Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs
Conduct change management, turnup and migrations requests
Standard testing and troubleshooting of installs/activation post Provisioning
Regularly participates in important projects or activities as a full contributing team member
Ensure all installation functions are performed in a timely fashion to meet agreed SLA s/KPI s

Perform escalation management, wherever necessary and in case project is in jeopardy

Supplier co-ordination for Service Delivery