Customer Service Executive - Provisioning & Configuration

Job Description

Operational role that works under direct supervision, responsible for day-to-day provisioning configuration operations

Responsibilities

• Validate customer cease request mail
• Check all the customer details are available in our provisioning inventories.
• Log the A-ref in SFDC and submit the request
• Creating cease order form with all mandatory information.(like Requestor, Customer Contact, Circuit reference, other associated references, Billing ref Customer required date)
• Analyze and validate the order form and raise cease order based on the provisioning system.
• Perform and execute soft cease and Hard cease for transmission end.
• Place the cease request for respective tail for portal or through mail for other licensed operator.
• Recover the Vodafone kit (Router / ADVA or Mux) from Customer end.
• Raise the request in Click portal to recover the Physical jumpers
• Update the customer details in service and network inventories
• Handling escalations resolving planning related issues
• Should keep good quality of work, maintain data integrity
• Quick response to customer queries
• Co-ordinating with the Project managers in providing solution to complex situations