Sr Customer Service Executive - Provisioning & Configuration

Job Description

Responsible for all operations trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.

Responsibilities

Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs.
Conduct change management, turnup and migrations requests
Standard testing and troubleshooting of installs/activation post Provisioning.
Validate wiring connections schedule dispatches with field operations.
Regularly participates in important projects or activities as a full contributing team member.
Ensure all installation functions are performed in a timely fashion to meet agreed SLA s/KPI s
Perform escalation management, wherever necessary and in case project is in jeopardy.


Minimum qualification experience

Relevant experience in network infrastructure project management and on field experience

Desired Skill sets

Understanding of Provisioning process, Telephone, Internet, Data, Service Activation
Knowledge in switch and router configuration