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Director - Operations
TaskUs
posted 16d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Key Responsibilities:
- Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
- Be responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team.
- Maintain an open line of communication between staff and senior management.
- Manage and staff the operations assigned.
- Be responsible for all aspects of operations which include but are not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
- Develop individual and team goals and implement plans to carry out objectives.
- Guide the Operations Managers in meeting all team & individual goals.
- Ensure compliance with all established policies and procedures.
- Assist the Senior Director of Operations /Vice President of Operations in crafting operations procedures.
Required Qualifications:
- At least 3 years of experience in the related field preferably director or VP level specializing in BPO Operations and Management or equivalent.
- Capable of building and maintaining client relationship is required for this role
- Managed at least 1,000 FTEs and who has strong computer skills especially in using Google Suite applications.
- Proven track record of meeting and delivering targets.
- Excellent communication skills, both verbal and written.
- This person must be able to build productive business relationships with clients and must have strong organizational, analytical and managerial skills. We need someone who possesses a professional, courteous, and resilient attitude.
Education / Certifications:
- Bachelor s Degree
Work Location / Work Schedule / Travel:
- Work From Office
Employment Type: Full Time, Permanent
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What people at TaskUs are saying
Rating based on 1 Director of Operations
review
Anonymous · Customer Success, Service & Operations
in Indore
Likes
Great ambience and infrastructure, supportive leadership
- Skill development - Good+3 more
Dislikes
Compensation to be equivalent to avg industry norms
Director of Operations salary at TaskUs
reported by
11
employees
with 12-22
years exp.
₹24
L/yr - ₹48
L/yr
16%
less
than the average Director of Operations Salary in India
View more details
What TaskUs employees are saying about work life
based on 1.5k employees
Flexible timing
Rotational Shift
No travel
Night Shift
TaskUs Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
View more benefits 
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