Process Trainer (International Process) - Gurugram

Role & responsibilities

askUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world's most innovative companies. Listed as one of Glassdoor's - 100 Best Places to Work-, USA Today's - Best Company Cultures- and - Best Companies for Women- by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.

So Here's an opportunity for you to be a part of Us - TaskUs!

Roles and Responsibilities

Training employees on proper procedures for handling live customer calls.

Performing regular TNA's to bridge gaps.

Conducting regular refreshers to keep operations running smoothly.

Creating positive experiences amongst trainees.

Floor/Process improvement through constant feedback and coaching sessions .

Conducting training to fulfill client requirements and adhere to SLA's Sharing training region. specific trends and insights to client for smooth and transparent operations.

Conducting and preparing regular PKT's to gauge and improve agent product knowledge.

Should be okay for itnernational shifts

Preferred candidate profile

Perks and benefits