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109 Jio Jobs

Process Trainer - Customer Service - Reliance Jio

4-9 years

₹ 4.75 - 6L/yr

Navi Mumbai, Thane, Mumbai

2 vacancies

Process Trainer - Customer Service - Reliance Jio

Jio

posted 5mon ago

Job Description

Greetings!!!


Reliance Jio is hiring for Process Trainer

Eligibilty:

  • Excellent communication skills required.
  • Undergraduates can apply.
  • Minimum 2 years of on paper Process Trainer required.
  • Must have experience in Telecom process or Social Media Customer service process.
  • Must have experience in E-Mail and Chat LOB.
  • Must have experience in Process as well as Soft skills training.

Roles and Responsibilities

  • Responsible for the on-job training by supporting trainees during the post training month. • Conduct learning circles during grad bay.
  • Provide feedback and coaching during grad bay.
  • Align to Business Strategies and Objectives and provide Learning Solutions when there is no training batch to handle.
  • Basis delivery experience, provide structured feedback and inputs for continuous improvement.
  • Ownership of the entire batch right from start of training till end of training/Grad Bay.
  • Submitting Training reports periodically showcasing progress of a training batch
  • When without a batch, ensure that Customer Interaction Targets are met for the aligned teams • Drafting a Process Check on a Monthly Basis and sharing with the CSEs to ensure knowledge retention.
  • Ensure effective, consistent communication with managers, peers, and other resource groups including day-today informal interactions.
  • Accountable for achieving individual training performance metrics • Other duties as required by business needs.

Job Location - Reliance Corporate Park, Ghansoli, Navi Mumbai


Salary - Upto 7 LPA

Kindly share your Resume of on asawri.patil@ril.com

Contact - HR Asawari - 7738298828 (Whatsapp your Resume)


Kindly read the requirement carefully before applying.


Employment Type: Full Time, Permanent

Functional Areas: Education

Read full job description

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Customer Service salary at Jio

reported by 17 employees
₹1.1 L/yr - ₹4.6 L/yr
At par with the average Customer Service Salary in India
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What Jio employees are saying about work life

based on 23k employees
55%
71%
55%
97%
Flexible timing
Monday to Saturday
Within city
Day Shift
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Jio Benefits

Health Insurance
Job Training
Soft Skill Training
Work From Home
Cafeteria
Free Transport +6 more
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