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Asst. Manager / Manager Training
Globiva
posted 4mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Lead a Team of Trainers, Coaches, TL to enable training delivery.
- Track record in designing and executing successful training programs.
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc).
- Work with respective Trainers to create a robust TNI / Refresher plan to improve agent performance within classroom training & live environment.
- Excellent communication and leadership skills.
- Ability to plan, multi-task and manage time effectively.
- Strong writing and record keeping ability for reports and training manuals.
- People Management
- Excellent verbal, written and interpersonal communication skills.
- Must be proficient with Microsoft Office (intermediate PowerPoint, basic Excel).
- Outstanding customer service skills and dedication to providing exceptional customer care.
- Ability to multitask and successfully operate in a fast paced, team environment.
Employment Type: Full Time, Permanent
Functional Areas: Education
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What people at Globiva are saying
Rating based on 13 Assistant Manager
reviews
Anonymous · Other
in Kolkata
Everything about the company and the leaders
- Salary - Excellent
Nothing at all, seems growing
Assistant Manager salary at Globiva
What Globiva employees are saying about work life
Globiva Benefits
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