Quality Analyst & Process Trainer

Dear Job seekers

We have an opening for Team Leader-Operation & Quality Analyst for a Premium Voice Process. Interested folks can walk-down to our office.

Interview date: - 13 Jan 2025 to 16 Jan 2025

Interview time: - 10.30am to 1pm

Contact person: - Sridevi (9945764799)

1, Quality Analyst: -

Role & Responsibilities: -

• Conducts quality review of telephonic/chat conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved.
• Should have knowledge in QC tools, Excel, Dashboards, Call calibration, call audits, Call monitoring and sharing feedback.
• Provide coaching and guidance based on audit findings and delivers weekly/ongoing performance feedback to associates as outlined by the business.
• Ability to train and coach.
• Strong logical reasoning and problem - solving skills.

Eligibility Criteria: -

• Qualification: - Any Graduation/ Any Post Graduation
• Excellent communication skill is must
• Age limit: - Below 35yrs
• Salary :- Upto 40K
• Location: - Marathahalli
• Should have minimum 2yrs of an experience as Quality Analyst
• Should ready to join immediately
• Languages :- English + Hindi
• Only FEMALE candidates can apply

2, Process Trainer:-

Role & Responsibilities: -

- Should have experience in maintain training documents, providing TNI, TNA, monitoring chats/calls/feedback,
- Should Track and monitor performance towards key metrics (CSAT, Escalations and NPS) Train the Trainer and Quality staff through TTT
- Ensure successful execution of training needs.
- Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
- Should send reports/MIS to the Operations team on the progress/pending status of activities.
- Should participate in Internal & External Calibrations
- Should conduct refresher trainings based on TNI

Eligibility Criteria: -

- Must have experience minimum 2yrs of an experience as a trainer with BPO / ITES Industry
- Qualification: - Graduation/ Post Graduation
- Language:- English+ Hindi
- Work location: - Marathahalli
- Age limit: - Below 33yrs
- Salary:- Upto 40K

- Only FEMALE candidates can apply

Note:- Please do share the post / Please refer your friends

Venue:-

Valuestream Business Solutions Pvt ltd

2nd floor, Soul space paradigm, Marathahalli Village, Marathahalli, Bengaluru -560037

Landmark:- Near Sidewalk Club near bata showroom, KAKE-DI-HATTI (Marathahalli Multiplex)

https://maps.app.goo.gl/Fkjd7c4G5QppZPVTA