Process Trainer

Dear Job seekers

We have an opening for Process Trainer for a Insurance Process. Interested folks can walk-down to our office.

Interview date: - 19 March 2025 to 24 March 2025

Interview time: - 10.30am to 1pm

Contact person: - Sridevi (9945764799)

1, Process Trainer: --

Role & Responsibilities: -

- Should have experience in maintain training documents, providing TNI, TNA, monitoring chats/calls/feedback,
- Should Track and monitor performance towards key metrics (CSAT, Escalations and NPS) Train the Trainer and Quality staff through TTT
- Ensure successful execution of training needs.
- Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
- Should send reports/MIS to the Operations team on the progress/pending status of activities.
- Should participate in Internal & External Calibrations
- Should conduct refresher trainings based on TNI

Eligibility Criteria: -

- Must have experience minimum 2yrs of an experience as a trainer with BPO / ITES Industry
- Qualification: - Graduation/ Post Graduation
- Language:- English+ Hindi
- Work location: - Koramangala
- Age limit: - Below 35yrs
- Salary:- Upto 40K

- Experience from BFSI domain will be preferred.

Regards,

Sridevi