Process Trainer (Domestic Voice process)

***(Maximum offered salary is 5.4 LPA CTC, Kindly do not apply if you're not fine with it.)***

Job Location Noida sector-60

• Shifts- 6 am-12 am (any rotational shift between this time slot), 6 Days Working
• No Cab facility will be given
• Nature of Business- Voice, Customer Service, Inbound

Job Responsibilities-

• Ensure successful execution of training needs
• Measure program training effectiveness
• Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
• Send reports/MIS to the Operations team on the progress/pending status of activities
• Review content at regular intervals to ensure all updates are incorporated
• Participate in Internal & External Calibrations
• Conduct refresher trainings based on TNI
• Manage Knowledge Check for New Hires & Production Staff

Knowledge, Skills, Other Abilities-

• Very Strong written and verbal communication skills (English)
• Customer/ Client Handling Skills
• Ability to work during all shifts
• Experience in any product/process/soft skill/up-skilling training
• 1- 5 years of experience in Training

Best Regards,

Sparsh Tyagi

HR executive

9997716535