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202 iEnergizer Jobs

Process Trainer (Domestic Voice process)

1-6 years

₹ 4 - 5.5L/yr

Noida

1 vacancy

Process Trainer (Domestic Voice process)

iEnergizer

posted 19hr ago

Job Role Insights

Flexible timing

Job Description

***(Maximum offered salary is 5.4 LPA CTC, Kindly do not apply if you're not fine with it.)***


Job Location Noida sector-60

  • Shifts- 6 am-12 am (any rotational shift between this time slot), 6 Days Working
  • No Cab facility will be given
  • Nature of Business- Voice, Customer Service, Inbound

Job Responsibilities-

  • Ensure successful execution of training needs
  • Measure program training effectiveness
  • Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
  • Send reports/MIS to the Operations team on the progress/pending status of activities
  • Review content at regular intervals to ensure all updates are incorporated
  • Participate in Internal & External Calibrations
  • Conduct refresher trainings based on TNI
  • Manage Knowledge Check for New Hires & Production Staff

Knowledge, Skills, Other Abilities-

  • Very Strong written and verbal communication skills (English)
  • Customer/ Client Handling Skills
  • Ability to work during all shifts
  • Experience in any product/process/soft skill/up-skilling training
  • 1- 5 years of experience in Training

Best Regards,

Sparsh Tyagi

HR executive

9997716535


Employment Type: Full Time, Permanent

Read full job description

Prepare for Process Trainer roles with real interview advice

Top iEnergizer Process Trainer Interview Questions

Q1. 3. What do you mean by Customer service? What is BPO?
Q2. Difference between inbound and outbound processes?
Q3. What is difference between Goal and Dream?.
View all 159 questions

What people at iEnergizer are saying

2.7
 Rating based on 30 Process Trainer reviews

Likes

Salary package and increment is provided is very good when you join IEnergizer.

  • Salary - Good
Dislikes

Attendance policy is not good if somebody forgot to punch out then that same day salary get deducted whether he has worked for the entire day. Also the policies are not employee centric. Overall, Attendance,Leave ,Break and punching/out policy is also not employee friendly.

  • Skill development - Bad
  • +1 more
Read 30 Process Trainer reviews

Process Trainer salary at iEnergizer

reported by 132 employees
₹2.1 L/yr - ₹7 L/yr
10% less than the average Process Trainer Salary in India
View more details

What iEnergizer employees are saying about work life

based on 22.7k employees
87%
76%
87%
69%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

iEnergizer Benefits

Submitted by Company
Supportive Work Environment
Flexible Shift Hours
Performance Based Bonuses and Incentives
Comprehensive Healthcare Coverage
Submitted by Employees
Cafeteria
Job Training
Soft Skill Training
Health Insurance
Work From Home
Gymnasium +6 more
View more benefits

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iEnergizer Noida Office Location

View all
Noida Office
Headquarter
A-37, Block A, Sector 60, Noida, Uttar Pradesh 201301 Noida
201301

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