NOC Lead

Role : NOC Lead

Location : Chennai

About Role: NOC Lead shall serve along with the team on 24 X 7 basis for all problems related to the Karix Infrastructure services (Application, Database, Network Monitoring, Top Customer Monitoring, Telco Monitoring) being used by the customers.

What youll be Responsible for?

Responsible for monitoring platforms/alerts through tools and taking corrective actions.

Responsible to open bridge call for all critical/major incidents

Triage the incidents.

Notify all relevant stakeholders for critical/Major issues- Support team, L2, IT, Sales, Bizops, DM team etc.

Responsible for the performance of RCAs- Platform & Services

Responsible for the CCM Management

Responsible for Incident Management life cycle & Service requests fulfilment Monitor health, performance & utilization of platforms.

Responsible for Incident logging, accurately tracks and documents all incidents.

Publish platform-wise health dashboard.

Monitor & publish customer KPIs

Alert optimizations & tools configuration.

Responsible for Continuous improvements of the Process

Adherence to SLAs and Tickets closure within SLA

Documentation/SOPs building

Logging your work

What you’d have?

Experience of 8 - 10 years in NOC

Experience in Installation, maintenance, and working knowledge of Infra & application monitoring tools ServiceNow ITOM, Nagios, SolarWinds, Dynatrace, Prometheus & Grafana, and equivalent.

Working knowledge of the holistic monitoring of applications with drill-down on the platform layer (Network, infra, middleware, apps, database) etc.

Should have implemented 2-3 projects on any of the commercially available tools such as Dynatrace, SolarWinds, ServiceNow, ManageEngine

Should be able to design new tools to monitor and configure smart alerts to discover failures/issues.

2 or more years of experience writing code (including Python, Shell Script, PowerShell; and databases like SQL

Good understanding of modern software development methodologies (Object).

Hands-on experience with open telemetry

Why Join Us?

Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.

Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.

Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Tanla is an equal-opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.

www.tanla.com