Business Analyst

Job Role: Business Analyst

Location: Bangalore (WFO)

What You'd Do?

• Strong expertise in requirements management processes, including standard tools and techniques such as facilitated meetings, use cases, mapping documents, models and other requirements management tools.
• Understanding the SOW and Preparing documentations (BRD, FSD, PRD) in conversational product platforms.
• Develop customer use cases, personas and scenarios and present solutions to clients.
• Should have experience working on Mid to large scale implementations.
• Create Use Cases Diagrams and Activity Diagrams for the stated work flows communicated by clients
• Work with the engineering teams to build and deploy solutions with optimal resources.
• Track the on-going implementation process and intimate the stakeholders for process deviation if any.
• Resolve day to day queries from development team based on knowledge of customer business.
• Scope and prioritize activities based on business and customer impact.
• Provide input to QA for creation of test plans and certification criteria. Assist and certify the UAT.
• Readiness to travel for short durations within India and outside.

What You'd Have?

• 3-4 years experience in defining and managing core products or business applications, either through product management or equivalent activities.
• Bachelors in engineering or Masters in Computer Applications or tech savvy MBA from good institute.
• Worked in the cross functional environment for coordinating various project related aspects.
• Good knowledge and understanding of products in conversational platforms.
• Follow best practices which is under the guidelines set in CBAP (Good to have)
• Understanding of Various builders in NLP, AIML (Good to Have)
• Understanding of cloud-based systems along with knowledge of any domain such as Banking, Finance, Healthcare, Web/Social etc.
• Excellent written and verbal communication skills.
• Skilled in presentations and discussions with sales and engineering teams.

Why Join Us?

We offer more than just a job we offer an opportunity to make an impact. Here’s what you’ll love about working with us:

• Challenging Work: You’ll tackle real-world marketing challenges that ensure no two days are the same.
• Collaborative Culture: Join a team that values creativity, innovation, and collaboration.
• Career Growth: Gain hands-on experience and expand your skillset in an environment that encourages learning and experimentation.
• Diversity & Inclusion: We celebrate diversity and provide equal opportunities for all, regardless of race, gender, age, or background.