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43 Tanla Platforms Jobs

Lead Technical Support Engineer

12-15 years

Bangalore / Bengaluru

1 vacancy

Lead Technical Support Engineer

Tanla Platforms

posted 2d ago

Job Description

Role: Technical Support Engineer (Team Lead role)


Location: Goregaon, Mumbai (WFO)


What you'll be Responsible for?

  • Provide support to internal / external customers while adhering to the set SLA parameters.
  • Facilitate calls with customers to explain/resolve/address the issues raised to technical support team
  • Perform initial troubleshooting, do analysis, test service flows to resolve customers concerns
  • Collaborate / coordinate with backend teams in identifying / resolving customer issues.
  • Capture and document all queries / concerns via the ticketing tool / email/ calls.
  • Responding to customers via various communication channels and to provide timely revert / updates / notifications.
  • Share periodic updates and feedbacks on regular basis.
  • Maintain regular tracker(s) and publish reports to all stakeholders.
  • Ensure 100% adherence to teams and organizational processes.
  • Time Management
  • Ticket management
  • Customer response and engagement
  • Cross-functional communication and coordination
  • Compliance and SOP

What You'd have?

  • Basic knowledge of Linux, MySQL, Oracle, Phoenix and Hive
  • Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions
  • Proactive, self-motivated and should be a team player
  • Flexible to work in 24x7 environment
  • Ability to plan and organize


Employment Type: Full Time, Permanent

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Lead Technical Support Engineer salary at Tanla Platforms

reported by 1 employee with 4 years exp.
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₹10.1 L/yr - ₹12.9 L/yr
30% less than the average Lead Technical Support Engineer Salary in India
View more details

What Tanla Platforms employees are saying about work life

based on 110 employees
54%
72%
50%
97%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

Tanla Platforms Benefits

Submitted by Company
Quarterly rewards & recognitions
Supported education and credentials
Flexible leave policy
Learning & development
Organic goodness basket
Physical and mental wellness
Submitted by Employees
Free Food
Work From Home
Health Insurance
Team Outings
Cafeteria
Soft Skill Training +6 more
View more benefits

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