Noc Engineer

Role: NOC Engineer Infra

Location: Chennai

About Role: Very good knowledge of Log analysing & monitoring tools like Prometheus, Loki, Dynatrace, Grafana & SolarWinds. Understanding of Infrastructure environments Cloud, VMware, storage, networks, databases, etc.

What’ll be Responsible for?

• Responsible for proactive monitoring of alerts (Network, Infra, Applications) and taking corrective actions.

• Responsible for Incident Management life cycle & Service requests fulfilment

• Responsible for Incident logging, accurately tracks and documents all incidents.

• Adherence to the process compliance

• Adherence to the SLAs defined for the platform, Service uptime

• Coordination with cross-group peers both proactively and reactively produces quality documentation and share with the appropriate team members.

• Responsible to develop SOP documents.

• Ability to deep dive into identifying the root cause of various service-impacting events and optimizing.

• Act as a First Point of Contact for incidents, escalations, and business-impacting technology issues

• To ensure the maximum possible service availability and performance of the platforms

• Responsible for continuous improvement of the process ience

What you’d have?

• Experience of 4-6 years in NOC

• Experience in Alert/Incident Management and a good understanding of SLAs

• Troubleshooting, Problem-solving & Strong presentation skills

• Analytical and communication skills

• Strong knowledge of Linux, Network & database querying

• Knowledge of asset management

• Very good knowledge of Log analyzing & monitoring tools like Prometheus, Loki, Dynatrace, Grafana & Solarwinds

• Understanding of Infrastructure environments Cloud, VMware, storage, networks, databases, etc.

• Strong Linux, Networking, Log analyzing, and database querying skills.

• Must have experience with monitoring tools like Prometheus, Loki, Grafana, and Dynatrace & building monitoring dashboards.

• Experience in alerts mitigation & optimization - Knowledge of the ITIL framework

• Hands-on exp with observability tools will be an added advantage.

• Must have expertise in maintaining/updating asset management.

• Certifications: ITIL foundation, AZ-900, Shell Scripting, Python, Hardware & networking

Why Join Us?

Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.

Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Tanla is an equal-opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.

www.tanla.com