Project Role :Infra Tech Support Practitioner
Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Cloud Unified Communication Operations
Good to have skills :NA
Minimum
5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite, across all server and network areas, and for particular software solutions/vendors/brands. You will work on L1 and L2 troubleshooting levels.
Roles & Responsibilities:
Expected to be an SMECollaborate and manage the team to performResponsible for team decisionsEngage with multiple teams and contribute on key decisionsProvide solutions to problems for their immediate team and across multiple teamsImplement technology at the operating system-levelPerform hardware/software supportConduct basic and intermediate level troubleshooting
Professional & Technical Skills:Must To Have Skills:Proficiency in Cloud Unified Communication OperationsStrong understanding of network operationsExperience with server maintenanceKnowledge of software solutions implementationHands-on experience in troubleshooting technical issues
Additional Information:The candidate should have a minimum of 5 years of experience in Cloud Unified Communication OperationsThis position is based at our Chennai officeA 15 years full time education is required
Qualifications
15 years full time education Employment Type: Full Time, Permanent
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