Incident Coordinator - L2

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

About The Role :



Do

Ensure the Incident resolution within the Response and Resolution SLAs

Support the Incident Management Lead as needed and prepare the SLA Reports for Incidents

Track the Backlog, pending, re-opened incidents and work for their closure asap.

Coordinate with the Event monitoring teams and ensure creation of the alert-based incident creation

Collaborate with the key stakeholders (SD Team, Customers, End users, Technical resolution team, Vendors, and CIS Delivery management team) during the incident resolution and Incident escalations and Ensure communication update is done on-time

KEY SKILLS AND COMPETENCIES

Shall have Knowledge of the ITSM Tool; Remedy or ServiceNow or HPSM

Shall have 3-5 years of experience in a similar role

A minimum overall 5 year IT service experience

Should have ITIL V3 Foundation certification

Good analytical, communication, presentation and reporting skills

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.