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Engaged Employer

Capgemini

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3.7

based on 41.9k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated IT/ITES Company - 2024

2065 Capgemini Jobs

Major Incident Management

Capgemini Technology Services India Limited

3.7

based on 41.9k Reviews

4-6 years

₹ 3 - 8L/yr (AmbitionBox estimate)

Mumbai

Major Incident Management

Capgemini

posted 16d ago

Job Role Insights

Flexible timing

Key skills for the job

Incident Management Major Incident Management Change Management Service Management ITIL Problem Management

+ 6 more

Job Description

About The Role : - Grade Specific

The Major Incident Manager is responsible for overseeing and coordinating the response to critical incidents that have a significant impact on business operations. The role involves leading cross-functional teams, ensuring effective communication, and implementing incident management best practices to minimize the impact of disruptions.

Incident :

Rapidly assess and identify major incidents, classifying their impact and urgency.

Collaborate with relevant teams to gather information and understand the scope of the incident.

Primary Skills

1. Incident Coordination:

Lead and coordinate cross-functional teams during the resolution of major incidents.

Prioritize and allocate resources effectively to address critical issues promptly.

Maintain a centralized incident log and track resolution progress.

2. Communication:

Establish and maintain effective communication channels with stakeholders, including executives, IT teams, and end-users.

Provide regular updates on the incident status, resolution progress, and expected timelines.

3. Root Cause Analysis:

Conduct thorough root cause analysis for major incidents to prevent recurrence.

Work with relevant teams to implement corrective actions and improvements.

Secondary Skills

1. Documentation:

Document incident details, resolution processes, and post-incident reports.

Contribute to the development and maintenance of incident management procedures.

2. Continuous Improvement:

Identify areas for improvement in incident management processes.

Collaborate with teams to implement changes and enhancements to prevent future incidents.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Incident Manager roles with real interview advice

What people at Capgemini are saying

3.3

Rating based on 13 Incident Manager reviews

Anonymous · Customer Success, Service & Operations in Bangalore / Bengaluru

Likes

WFH is a good option

Salary - Good

+4 more

Dislikes

Appraisals are not good there

Promotions - Poor

Read 13 Incident Manager reviews

Incident Manager salary at Capgemini

reported by 166 employees with 1-8 years exp.

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₹1.6 L/yr - ₹11.2 L/yr

17% less than the average Incident Manager Salary in India

View more details

What Capgemini employees are saying about work life

based on 41.9k employees

71%

88%

64%

84%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Capgemini Mumbai Office Locations

View all

Mumbai (4)

Mumbai Office

c 48, Godrej & Boyce Industry Estate, Vikhroli West Mumbai
Maharashtra

Mumbai Office

Plant no.5, Godrej & Boyce Compound, Gate No.2, LBS Marg, Pirojshanagar, Vikhroli - west, Mumbai Mumbai
Mumbai - 79