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based on 53.4k Reviews

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2529 Wipro Jobs

Incident Manager

Wipro Limited

 · 

3.7

 based on 53.4k Reviews

3-5 years

₹ 5 - 6.3L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Noida

1 vacancy

Incident Manager

Wipro

posted 26d ago

Job Role Insights

Flexible timing

Key skills for the job

Servicenow Incident Management Change Management IT Infrastructure ITIL Remedy

+ 7 more

Job Description


Do
  • Ensure the Incident resolution within the Response and Resolution SLAs
  • Support the Incident Management Lead as needed and prepare the SLA Reports for Incidents
  • Track the Backlog, pending, re-opened incidents and work for their closure asap.
  • Coordinate with the Event monitoring teams and ensure creation of the alert-based incident creation
  • Collaborate with the key stakeholders (SD Team, Customers, End users, Technical resolution team, Vendors, and CIS Delivery management team) during the incident resolution and Incident escalations and Ensure communication update is done on-time

     ?     
    KEY SKILLS AND COMPETENCIES
  • Shall have Knowledge of the ITSM Tool; Remedy or ServiceNow or HPSM
  • Shall have 3-5 years of experience in a similar role
  • A minimum overall 5 year IT service experience
  • Should have ITIL V3 Foundation certification
  • Good analytical, communication, presentation and reporting skills

     ?     

     ?     

     ?     

    • Employment Type: Full Time, Permanent

    Read full job description

    Wipro Interview Questions & Tips

    Prepare for Wipro Incident Manager roles with real interview advice

    Top Wipro Incident Manager Interview Questions

    Q1. Triangle Star Pattern Task Your task is to print a triangle pattern using stars (*) for a given integer N, which represents the number of r ... read more
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    What people at Wipro are saying

    4.0
     Rating based on 42 Incident Manager reviews

    Likes

    If you have a good manager and you have good work ethics, it's the best place to learn and increase your skills, since Wipro provides a lot of trainings and certifications. It's best place for freshers to start your career and learn and get better at your job.

    • Skill development - Excellent
      • +5 more
    Dislikes

    Salary is low, increament is low any other MNC, salary structure should be improved.

    Read 42 Incident Manager reviews

    Incident Manager salary at Wipro

    reported by 351 employees with 1-8 years exp.
    Lock Unlock
    ₹1.8 L/yr - ₹10 L/yr
    28% less than the average Incident Manager Salary in India
    View more details

    What Wipro employees are saying about work life

    based on 53.4k employees
    64%
    72%
    63%
    78%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Wipro Benefits

    Submitted by Company
    Family and Parenting
    Perks and Benefits
    Health Care & Insurance
    Financial & Retirement
    Professional Support
    Vacation and Time off
    Submitted by Employees
    Cafeteria
    Health Insurance
    Free Transport
    Soft Skill Training
    Job Training
    Work From Home +6 more
    View more benefits

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