Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Solarwinds Administration



Good to have skills :Enterprise Network Operations, Network Infrastructures
Minimum



3 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Be the key player in ensuring seamless client experience.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide expert Solarwinds Administration support to clients.

Troubleshoot and resolve technical issues related to Solarwinds.

Collaborate with the team to enhance system performance.

Develop and maintain documentation for system configurations.

Assist in training junior team members on Solarwinds Administration.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Solarwinds Administration.

Good To Have Skills:Experience with Network Infrastructures.

Strong understanding of network infrastructures and operations.

Hands-on experience in enterprise network operations.

Ability to analyze and interpret system performance data.
Additional Information:

The candidate should have a minimum of 3 years of experience in Solarwinds Administration.

This position is based at our Coimbatore office.

A 15 years full-time education is required.


Qualifications

15 years full time education