Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner



Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Solarwinds Administration


Good to have skills :NA
Minimum

3 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided project role description and add more description. Show creativity.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide timely and effective technical support to clients.

Troubleshoot and resolve system or application issues.

Document client issues and resolutions for future reference.

Collaborate with the development team to enhance system performance.

Stay updated on the latest trends and technologies in Solarwinds Administration.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Solarwinds Administration.

Good To Have Skills:Experience with System Monitoring Tools & Techniques.

Strong understanding of network monitoring and management.

Knowledge of Solarwinds products and features.

Ability to analyze and interpret system performance data.

Excellent troubleshooting and problem-solving skills.
Additional Information:

The candidate should have a minimum of 3 years of experience in Solarwinds Administration.

This position is based at our Hyderabad office.

A 15 years full-time education is required.

 
Qualifications 

15 years full time education