Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Backup and Recovery Systems



Good to have skills :NA
Minimum


2 year(s) of experience is required



Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide ongoing support to clients, addressing their technical issues and concerns.- Troubleshoot system or application problems and provide timely resolutions.- Collaborate with cross-functional teams to ensure smooth system operations.- Stay updated with the latest product knowledge and industry trends.- Identify areas for improvement and propose innovative solutions.
Professional & Technical Skills:- Must To Have Skills:Proficiency in Backup and Recovery Systems.- Strong understanding of system backup and recovery processes.- Experience in troubleshooting and resolving technical issues.- Knowledge of system or application monitoring tools.- Familiarity with ITIL framework and incident management processes.
Additional Information:- The candidate should have a minimum of 2 years of experience in Backup and Recovery Systems.- This position is based at our Bengaluru office.- A 15 years full-time education is required.


Qualifications

15 years full time education