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86 Taj Hotels Resorts and Palaces Jobs
Reservations Assistant
Taj Hotels Resorts and Palaces
posted 16hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Monitor the daily operations of reservations
Control rooms inventory including allocation and reservations to areas of maximum yield and black out dates
Develop and conduct rooms based marketing activities
Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments
Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting
Monitor front office tracking of guest history data Task Statements
Create and maintain allotments
Record and analyse guest questionnaires on a monthly basis
Ensure accuracy of guest history and client profiles in Data Base
Track market codes
Load and maintain rates in reservation system
Maintain rate in Website
Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources
Manage GDS close out/opening-up dates, if applicable
Complete end of month sales report
Prepare weekly sales strategy reports
Ensure all Groups are contracted
Conduct market research and analysis
Monitor and evaluate contemporary sales and marketing initiatives and trends
Monitor and evaluate economic, political and social issues/changes
Report on competitor activity
Participate in preparation of strategic plans for the hotel
Access and assess sales and marketing data
Assists in planning for future staffing needs
Assists in recruiting in line with company guidelines
Prepares and administers detailed induction program for new staff
Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation through ongoing training
Ensures training needs analysis of Reservations staff is carried out and training programmes are designed and implemented to meet needs
Conducts on the job training and maintains a record of progress for each staff member
Provides input for probation and formal performance appraisal discussions in line with company guidelines
Control rooms inventory including allocation and reservations to areas of maximum yield and black out dates
Develop and conduct rooms based marketing activities
Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments
Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting
Monitor front office tracking of guest history data Task Statements
Create and maintain allotments
Record and analyse guest questionnaires on a monthly basis
Ensure accuracy of guest history and client profiles in Data Base
Track market codes
Load and maintain rates in reservation system
Maintain rate in Website
Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources
Manage GDS close out/opening-up dates, if applicable
Complete end of month sales report
Prepare weekly sales strategy reports
Ensure all Groups are contracted
Conduct market research and analysis
Monitor and evaluate contemporary sales and marketing initiatives and trends
Monitor and evaluate economic, political and social issues/changes
Report on competitor activity
Participate in preparation of strategic plans for the hotel
Access and assess sales and marketing data
Assists in planning for future staffing needs
Assists in recruiting in line with company guidelines
Prepares and administers detailed induction program for new staff
Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation through ongoing training
Ensures training needs analysis of Reservations staff is carried out and training programmes are designed and implemented to meet needs
Conducts on the job training and maintains a record of progress for each staff member
Provides input for probation and formal performance appraisal discussions in line with company guidelines
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Reservation Assistant roles with real interview advice
What people at Taj Hotels Resorts and Palaces are saying
Reservation Assistant salary at Taj Hotels Resorts and Palaces
reported by
4
employees
₹2.5
L/yr - ₹3.5
L/yr
64%
more
than the average Reservation Assistant Salary in India
View more details
What Taj Hotels Resorts and Palaces employees are saying about work life
based on 2k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Taj Hotels Resorts and Palaces Benefits
View more benefits
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