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Reservations Officer
Taj Hotels Resorts and Palaces
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Determines room rates based on the selling tactics of the hotel.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotels policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Tracks future room availabilities on the basis of reservations.
- Helps develop room revenue and occupancy forecasts.
- Prepares expected arrival list for front office use.
- Assists in preregistration activities when appropriate.
- Monitors advances deposit requirements.
- Handles daily correspondence. Responds to inquires and makes reservations as needed.
- Makes sure that files are kept up to date.
- Maintains a clean and neat appearance and work area at all times.
- Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
- Walk around with the client and ensuring that they secure whatever services they are in need of.
- Getting information about areas of interest in order to target more clients in particular seasons.
- Making arrangements for clients travel programs.
- Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
- To be aware of all front office procedures and assist with reception duties when required.
1. Ability to convey poise, warmth and concern over the phone.
2. Ability to Upsell
Employment Type: Full Time, Permanent
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People are getting interviews at Taj Hotels Resorts and Palaces through
People are getting interviews through
(based on 73 Taj Hotels Resorts and Palaces interviews)
Walkin
Job Portal
Campus Placement
Company Website
Referral
Recruitment Consultant
23%
23%
18%
18%
10%
3%
5% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Taj Hotels Resorts and Palaces are saying
Reservations Officer salary at Taj Hotels Resorts and Palaces
reported by
4
employees
with 5-9
years exp.
₹3
L/yr - ₹5
L/yr
10%
more
than the average Reservations Officer Salary in India
View more details
What Taj Hotels Resorts and Palaces employees are saying about work life
based on 2k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Taj Hotels Resorts and Palaces Benefits
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