SME- GDS & Amadeus

Role: SME GDS & Amadeus

Location: Mumbai (Airoli)- Work from Office

Shifts: US shifts (rotational), 2 Weekly offs

Process: US Travel Process

Mandatory Skills: Excellent communication skills, GDS, Amadeus

About Company:

Sutherland is the preferred digital transformation partner for iconic brands worldwide. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve.

Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models.

Job Description

Leads in this role get to: Empower the Work: Create, facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge.

Impact the bottom line: Conduct BQ / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams. Strengthen relationships.

Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations Take the lead.

Delivering new hire training for the business, ensure to give a good learning experience for the new hires, ensuring to equip new hires with relevant skill set to meet the production goals from the first month post nesting Should partner with quality and training manager to identify skill and knowledge gap that leads to an in stable performance trend.

Work with the training manager to prepare training content to run a BQ intervention for the business and Work with the training manager in catering the learning via the update management process and new launches.

Qualifications

Our most successful candidates will have: - Ability to think outside of traditional role to evaluate business implications - Ability to interpret data, identify trends, and make suggestions for improvements - Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner - Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues