Voice & Accent Trainer

Company Description

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking at adding voice and accent or soft skills trainers with current industry practices to run new hire training and language enhancement training/coaching sessions end to end for our front-line associates. If you are an aspiring NHT trainer looking forward to new avenues and growth, do not miss this opportunity!

Job Description

Specialists in this role get to: Enable and guide: Deliver and evaluate soft & technical skills training on all aspects of client training.

Create, facilitate and / or revise training materials and documents to equip staff with fundamental skills and knowledge.

Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.

Facilitate all aspects of floor-training and BQM training for the program.

Supervise and coach learners in nesting & BQM type environments.

Facilitate multi-hour product, behavioural or tool change type learning experiences.

Oversee new hire progression and enhancement training.

Provide feedback and implement appropriate solutions.

Coach and give feedback to trainees to help them fulfil performance metrics.

Impact the bottom line: Fill out accurate reports. Strengthen relationships: Establish and maintain communication with clients and / or team members.

Understand needs, resolve issues and meet company expectations.

Be the point of contact: Handle phone calls and transactions for the program.

Qualifications

Our most successful candidates will have: - Earned a bachelors degree in any field - Minimum 2 years of work experience as a trainer - Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook) - Strong English verbal and written communication skills - Excellent knowledge in facilitation, both onsite and virtual. Comfortable in developing solutions and individual improvements - Willingness and ability to work in a shifts as per the requirement.