Sutherland - Associate Technical Content Writer (1-3 yrs)

Company Description :

Sutherland is looking for an enthusiastic Content Writer who is a self-learner to enrich client operations information with easy-to-follow articles, decision trees or other content.

As a Content Writer, you will be responsible for producing high-quality, engaging, and informative content across various digital platforms.

Job Description :

- Collaborate with the client to develop content strategies that align with our business objectives and target audience.

- Leverage existing SOPs, Articles and workflows documents to author Agent assist articles and decision trees.

- Read through exhaustive verbose existing content to restructure information and create simple step-based and easy to follow content.

- Conduct thorough research on industry-related topics using digital tools, such as Google Analytics and keyword research tools to generate ideas and gather information to support content creation.

- Able to comprehend and write content and align to client tone of voice.

- Author and format content in FIGMA, Salesforce, DITA XML or CMS based tools.

- HTML coding experience is Mandatory with knowledge of FIGMA is highly appreciated.

- Proofread and edit content to ensure grammatical accuracy, coherence, and adherence to style guide and client guidelines.

- Create new templates, if required, to author different article types.

- Streamline processes and build flowcharts where applicable.

- Meet deadlines and manage multiple projects simultaneously.

Qualifications :

- 1-3 years as a content writer, technical writer, or editor.

- Exceptional writing, editing, and proofreading skills with a keen eye for detail.

- Experience doing research using multiple sources.

- Excellent command of the English language and strong communication skills.

- Ability to meet deadlines.

- Previous experience of working with FIGMA, Salesforce, DITA XML or other CMS tools with basic and HTML, and XML is an added advantage.

- Portfolio of published articles is preferred.

Additional Information :

Location : Uppal Hyderabad.