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153 Sutherland Global Services Jobs

Customer Support Executive

0-3 years

₹ 0.5 - 3L/yr

Navi Mumbai

15 vacancies

Customer Support Executive

Sutherland Global Services

posted 54min ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Greetings from Sutherland,


This exciting opportunity is based in our Mumbai office. To ensure seamless collaboration, candidates residing within a designated travel boundary will be considered.


Sutherland is hiring for International Voice/ Blended Process (Customer Service).


Shift Timings: 5 Days working with 24*7 Rotational Shifts and 2 Rotational Off.

Salary: 18000 to 28000 + Incentives + Travelling Allowance

HSC or Graduate freshers can apply.

1 year of international BPO experience can also apply.

Immediate Joiners can apply

Freshers can also apply

Location: Airoli


Are you passionate about exceeding customer expectations? Do you thrive in a dynamic, fast-paced environment? Sutherland Global Services is seeking a motivated individual to join our International Process team as a Voice Customer Support Specialist!


Why Sutherland?

Make a Global Impact: Provide exceptional support to customers worldwide, ensuring a positive brand experience.

Fast-Paced & Rewarding: Thrive in a dynamic environment with opportunities for growth and lucrative incentives.

Supportive Team Culture: Work collaboratively with a team dedicated to providing excellent customer service.


The Role:

As a Customer Support Specialist, you'll be the voice of Sutherland, resolving customer inquiries and ensuring their satisfaction.


Be a Communication Master:

Utilize your excellent English communication skills to effectively interact with customers over various channels.

Problem-Solving Pro: Analyze and resolve customer queries efficiently, exceeding expectations at every touchpoint.

Embrace Flexibility: Work within a rotational schedule, including night shifts, to provide 24/7 exceptional service.


Who You Are:

A passionate and articulate individual with a genuine desire to help others.

You thrive in a fast-paced environment and possess excellent problem-solving skills.

Strong computer literacy and basic Microsoft Office/Excel proficiency will be great.

A team player who enjoys collaborating with colleagues to achieve shared goals.


Bonus Points:

Experience with customer service or technical support in voice will be an added advantage.

Ability to work independently and demonstrate a strong work ethic and manage performance KPIs.


Benefits Package:

Robust benefits package/ net salary + lucrative incentives + Travel Allowance + Quarterly incentives + Overtime Bonus (Subject to different departments).

Comprehensive medical insurance + Accident insurance.


Location:

Within Central line [Sion to Dombivali] & Harbour line [Wadala to Panvel]. Some specified railway stations have a cut off of 1.5 kilometers Panvel, Kalyan and Dadar station.

Remote work is not currently available for this position. Only candidates residing within the designated travel boundaries can apply.


Address:

5th Floor, Liberty Tower, Kalwa Industrial Area Thane Belapur Road, Airoli, Navi Mumbai, Maharashtra 400708


WhatsApp your Cv At

HR Akanksha : 8652532438




Employment Type: Full Time, Permanent

Read full job description

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What people at Sutherland Global Services are saying

3.3
 Rating based on 93 Customer Support Executive reviews

Likes

I don’t like any thing in Sutherland

Dislikes

There is no good canteen and only one washroom on the floor. Less maintenance of services No job security From manager to employee speak bad language on the floor. No cab facilities There is no safe for women Food is also not good.if food is good the price are very high

  • Salary - Poor
  • +6 more
Read 93 Customer Support Executive reviews

Customer Support Executive salary at Sutherland Global Services

reported by 440 employees
₹1 L/yr - ₹4.6 L/yr
6% more than the average Customer Support Executive Salary in India
View more details

What Sutherland Global Services employees are saying about work life

based on 6.8k employees
62%
50%
65%
54%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Sutherland Global Services Benefits

Submitted by Company
Worklife Balance
Perks & Bonuses
Employees Allowance
Paid Vacation
Food Vouchers
Health insurance
Submitted by Employees
Free Transport
Cafeteria
Job Training
Health Insurance
Team Outings
Soft Skill Training +6 more
View more benefits

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