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For Employers

Premium Employer

Sutherland Global Services

Compare

3.6

based on 7k Reviews

209 Sutherland Global Services Jobs

Associate- Travel Customer Service-REF24401V

Sutherland Global Services Inc

3.6

based on 7k Reviews

2-4 years

₹ 2 - 4L/yr (AmbitionBox estimate)

Mumbai

1 vacancy

Associate- Travel Customer Service-REF24401V

Sutherland Global Services

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

BPO Customer Service Customer Handling Back Office Customer Support Voice Process

+ 8 more

Job Description

Travel Customer Service
Resolution for Issues with regards to ticketing/ schedule change.
Ticketing/ Fare Auditing, Schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), etc. Ticket issuance.
Voice Customer Service
Airline, Hotel, Cab Reservations.

Experience, Education, and Certification:

High school degree or equivalent (required)
College degree (preferred)
Experience in retail, sales/service or other "helping" business (preferred)

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Service roles with real interview advice

Top Sutherland Global Services Customer Service Interview Questions

Q1. What will you do if you were given 1 millions in amount in your hand. How will you spend it?

asked in Customer Care interview

View answers (12)

Q2. How to find issues in Ram related to trouble shooting

asked in Customer Service Executive interview

View answers (6)

Q3. Your preferred game and how to play it

asked in Customer Service Associate interview

View answers (13)

View all 112 questions

What people at Sutherland Global Services are saying

2.7

Rating based on 7 Customer Service reviews

Anonymous · Customer Success, Service & Operations

Likes

It is the good place to work

Skill development - Excellent

+4 more

Dislikes

Salary package and transportation

Salary - Poor

+1 more

Read 7 Customer Service reviews

Customer Service salary at Sutherland Global Services

reported by 27 employees

Unlock

₹1 L/yr - ₹4 L/yr

At par with the average Customer Service Salary in India

View more details

What Sutherland Global Services employees are saying about work life

based on 7k employees

62%

50%

65%

54%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

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Sutherland Global Services Mumbai Office Location

View all

Mumbai (1)

Mumbai Office

Sutherland Global Services, 101, Interface Building No - 16 Off Link Road, Malad (W) Mumbai
Maharashtra 400064