Technical Director BAU Incidents - AD

• Must be a hands-on Technical Leader, in terms of
  • Knowing the technical stack, Databases,API endpoints, Request-Responds payloads, Monitoring and Logging stacks.
  • Should be able run quick queries on the db to do health check of the system
  • Should be able check Dynatrace, ELK logs etc to stack trace and check where the issues are occurring
  • Identify patterns, involve the respective Development team and troubleshoot issues on incident Bridges
• Analyze and troubleshoot issues across various tech stacks, ensuring prompt resolution.
• Drive incident analysis and create comprehensive summaries of incidents and outages.
• Maintain effective communication with clients, responding to requests from both offshore and onshore teams.
• Collaborate with leadership to receive guidance and execute tasks efficiently.
• Understand and interpret client needs, providing timely and amiable responses.

Utilize tools such as Jira, Excel, and others for project management and reporting

Required Skills and Qualifications:

• Technical Expertise: Extensive experience in Java development and front-end technologies.
• Experience: 12-15 years total experience, with 8-