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Customer Relationship Manager
Super Scholar
posted 5hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Overview
The Customer Relationship Manager (CRM) plays a vital role in establishing and maintaining relationships with the organization's customers. This position is crucial for fostering loyalty, enhancing customer satisfaction, and driving business growth. By understanding customer needs and providing insight-driven solutions, the CRM acts as a bridge between the company and its clients, ensuring that services and products are tailored to meet those needs effectively. The ideal candidate will possess a strong background in customer service and relationship management, utilizing exceptional communication and interpersonal skills to resolve issues and nurture long-term partnerships. The CRM will work closely with various departments to coordinate efforts that enhance the customer experience, thereby contributing to the organization's overall success and profitability. A successful CRM not only retains customers but also expands the company s reach by converting satisfied clients into brand advocates.
Key Responsibilities
- Develop and implement customer relationship strategies to enhance customer satisfaction.
- Manage communications and interactions with clients, ensuring timely and effective responses.
- Analyze customer feedback and market trends to inform service improvements.
- Collaborate with sales and marketing teams to align customer-centric strategies.
- Monitor and measure customer satisfaction metrics regularly.
- Provide regular reports on customer relationship statuses and improvement plans.
- Facilitate conflict resolution and customer complaint management.
- Conduct regular check-ins with customers to maintain relationships.
- Organize training sessions for staff on customer engagement best practices.
- Evaluate the effectiveness of customer relationship initiatives and refine them as necessary.
- Participate in customer-focused events and networking opportunities.
- Set and achieve quarterly and annual relationship goals and targets.
- Utilize CRM software for effective tracking of customer interactions.
- Develop promotional strategies to attract and retain customers.
- Guide customers in product selection and resolve any inquiries.
Required Qualifications
- Bachelor s degree in Business, Marketing, or related field.
- Proven experience in customer relationship management or field sales.
- Strong knowledge of CRM software and customer engagement platforms.
- Excellent verbal and written communication skills.
- Ability to analyze customer data and derive actionable insights.
- High level of proficiency in Microsoft Office Suite.
- Strong negotiation and persuasion skills.
- Ability to manage multiple projects simultaneously.
- Experience in conflict resolution and customer service excellence.
- Demonstrated ability to build and maintain strong customer relationships.
- Experience in a leadership or mentoring role is a plus.
- Knowledge of industry trends and market dynamics.
- Strong organizational skills with attention to detail.
- Willingness to travel for customer visits and meetings.
- Professional certifications in customer service or relationship management are a plus.
- Self-motivated with proven ability to meet targets and deadlines.
Employment Type: Full Time, Permanent
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Customer Relationship Manager salary at Super Scholar
reported by
1
employee
with 1
years exp.
₹2.4
L/yr - ₹3
L/yr
27%
less
than the average Customer Relationship Manager Salary in India
View more details
What Super Scholar employees are saying about work life
based on 11 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Super Scholar Benefits
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