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Assistant Manager - Customer Relationship Management
1-4 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Assistant Manager - Customer Relationship Management
Cathrrine Group
posted 27d ago
Job Role Insights
Key skills for the job
Job Description
- Ability to build and maintain strong, long-term relationships with clients.
- Proficiency in managing client expectations and providing excellent customer service.
- Skilled in handling client inquiries, complaints, and issues effectively.
- Excellent verbal and written communication skills for clear and effective interaction with clients and internal teams.
- Ability to explain complex processes and legal terms to clients in a simple and understandable manner.
- Strong sales skills to promote company offerings and close deals.
- Proficiency in negotiating terms and conditions with clients to achieve favorable outcomes for both parties.
- Understanding of legal documentation and regulatory requirements related to property sales and registration.
- Ability to ensure compliance with all relevant laws and regulations.
- Ability to analyze client data, feedback, and market trends to make informed decisions.
- Proficiency in generating reports and using data to drive improvements and achieve targets.
- Proficiency in using CRM software and other relevant tools to manage client information and interactions.
- Ability to work with digital tools for documentation, reporting, and communication.
- Strong problem-solving skills to address client issues and internal challenges promptly and effectively.
- Ability to develop creative solutions to improve client satisfaction and process efficiency.
- High level of accuracy in maintaining client records, legal documents, and reports.
- Ability to ensure all documentation is complete and error-free.
- Ability to lead, mentor, and develop a team of CRM professionals.
- Skilled in conducting performance reviews, providing feedback, and implementing training programs.
- Ability to adapt to changing client requirements and market conditions.
- Flexibility to manage unexpected situations and changes in project scope.
- Effective time management skills to prioritize tasks and meet deadlines.
- Ability to manage workload efficiently to ensure timely completion of client requests and projects.
- Proficiency in maintaining accurate and detailed client documentation and reports.
- Ability to prepare and present comprehensive reports to management.
- Ability to coordinate and collaborate with various internal and external stakeholders.
- Skilled in managing relationships with service providers, consultants, and other partners.
- Strong commitment to understanding and meeting the needs of clients.
- Ability to anticipate client needs and proactively address them.
Behavioral Competencies:
- Excellent written and oral communication
- Interpersonal skills
- Leadership, collaboration and team management skills
- Caring and Inclusiveness
- Flexibility and Adaptability
- Conflict resolutions skills
- Problem solving skills
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Employment Type: Full Time, Permanent
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Cathrrine Group Benefits
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