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Colleague Services Specialist, APAC
Sun Chemicals
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responding to queries raised by colleagues, managers, vendors, and the Colleague Success team globally to process data related to the entire colleague lifecycle.
- Enable self-service culture and improve colleague experience.
- Foundational reporting
- Supporting Payroll team by timely monthly data submission
- Compliance acknowledgment tracking and documentation.
- Provide ad-hoc reporting support, and perform data analysis for Colleague Success team members.
- Deliver an exceptional colleague experience through simplifying experiences, creating, and leveraging templates, and utilizing technology.
- Supporting advanced functionality/solutions support via phone, email, and web, utilizing the ticket tracking system, knowledge base, and independent thinking.
- Responsibility of providing accurate data to auditors
- Providing tactical support in the processes including, but not limited to:
- Handles escalated queries.
- Complex Employment contracts & offer letters.
- Onboarding new colleagues in unique situations and regions
- Education assistance in unique situations
- Support to Social & wellbeing programs where escalation is needed.
- Verification of employment & background checks in diverse situations
- Employment change administration in unique situations
- Complex colleague data administration
- High-impact benefits administration
- Complex learning & Development support
- Escalated leave and holiday entitlement queries and administration
- Other duties and responsibilities as assigned.
What You Bring to The Team:
- 4+ years of experience in an HR/ Talent/Colleague Success function.
- Working experience in APAC / EMEA region.
- Should posses knowledge of SLA/TAT
- Quick learner, with a flexible and proactive attitude who is comfortable with change and continuous improvement.
- Working knowledge of MS Office & Talent Management tools (SAP SuccessFactors, Workday preferred)
- Detail-oriented & process-driven approach. Strong attention to details, follow-up, and organizational skills
- Passion and sense of urgency for execution.
- Strong customer-service and solution-oriented mindset.
- Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions.
- Solid organizational skills, including the ability to accomplish demanding timeline objectives, multi-task on assignments and be comfortable with change and continuous improvement.
- Self-motivated, ability to prioritize tasks and autonomously work on assigned task to meet timelines.
- Must be articulate, have strong oral and written communication skills, and a professional demeanor.
- Excellent command over English language
- Must have MBA in HR
Employment Type: Full Time, Permanent
Read full job description What people at Sun Chemicals are saying
What Sun Chemicals employees are saying about work life
based on 2 employees
Flexible timing
Monday to Saturday
Within city
Sun Chemicals Benefits
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