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233 Novartis Jobs
H2R Services Specialist
5-7 years
Hyderabad / Secunderabad
1 vacancy
H2R Services Specialist
Novartis
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide administrative support to the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and follow up inquiries on problems and requests from customers/users.
- Attend to standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts.
- Perform user administration tasks (e.g. access management) -Assist in tracking service requests and troubleshoots - support the analysis of error messages and questions.
- Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors.
- Prepare reports on the evaluation of services and processes.
- Provide assistance to P&O Services projects at country or BU level -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)
Minimum Requirements:
- Minimum 3 years of experience into HR Operations.
- Minimum Bachelors, Preferably MBA- HR.
- Proficient in Microsoft Office Suite, especially Excel, for data analysis and reporting purposes
Employment Type: Full Time, Permanent
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based on 1.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Novartis Benefits
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