HR Shared Services Coordinator

ABOUT THE POSITION

Columbia Sportswear Company s Human Resources organization aims to advance company strategy and connect talented people with their passions through work and a life outside. We need passionate people to create exceptional products, differentiated consumer experiences and to grow the business. Our teams ensure the company s success by focusing on attracting and retaining diverse talent, building organizational effectiveness, and supporting the mental, physical, social and financial wellbeing of all employees.

As a Shared Service (SS) Coordinator you ll provide frontline support for HR-related inquiries and perform various tasks related to HR activities and programs. Advisers maintain cross-functional knowledge of HR processes to assist contacts with all self-service activities. You ll report on trends related to those inquiries and partner with COE and Process Owners to ensure quick and effective resolution.

HOW YOU LL MAKE A DIFFERENCE

• Act as the front line of support for current and prospective employees in resolving a wide variety of HR inquiries and requests - actively triaging, resolving, and/or escalating each item as defined by service level agreements

• Perform cyclical reports, data audits and general administrative tasks on a routine basis - identifying errors and issues that occur and escalating for timely resolution

• Maintain employee facing HR resource artifacts by reviewing, testing, and making applicable updates

• Find opportunities for continuous improvement initiatives and propose solutions and ideas to find more efficient ways to deliver HR support to candidates, employees, and people leaders

YOU ARE

• Excellent interpersonal and communication skills to provide excellent customer service with a variety of people, inside and outside of the company. Highly communicative, transparent, and can work with a sense of urgency

• A collaborator who can foster and champion cross-functional partnership to solve problems

• detail oriented, ensuring work is thorough, accurate, and most of all easily understandable to those outside of HR

• Ability to use discretion in dealing with highly confidential and sensitive information

• Newer to the HR field and excited to learn, grow and challenge yourself

YOU HAVE

• General understanding of HR Functions

• Applied HR or relevant work experience including customer service

• Microsoft Office knowledge including Excel and Word

• Strong organizational skills

• User skill related to HCM Solutions, preferably Workday

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the positions scope and function in the company.