Senior Consultant (Advanced Services-PI)

We are seeking a skilled and motivated Process Mining consultant with 4-5 years of experience to join our Advanced Services team. In this role you will analyse business processes to uncover inefficiencies, bottlenecks, and areas for improvement. This role involves collaborating with customers and stakeholders to gather requirements, extracting and preparing data, and leveraging process mining tools to deliver actionable insights through visualizations and dashboards. The consultant will contribute significantly to developing and refining process insights, enhancing performance, and driving operational excellence.

Key Responsibilities

1. Data Handling:

a. Extract data from various business systems and databases.

b. Cleanse and prepare data for analysis to ensure accuracy and consistency.

2. Process Analysis :

a. Utilize process mining tools to analyze business processes.

b. Identify patterns, deviations, and opportunities for process optimization.

c. Conduct root cause analysis to uncover underlying issues affecting process performance.

3. Insights and Reporting :

a. Develop dashboards and visualizations to present process insights.

b. Create detailed reports to communicate findings to stakeholders.

c. Provide recommendations for process improvements based on data analysis.

4. Collaboration :

a. Work closely with business units to understand process workflows and pain points.

b. Gather and document requirements for process analysis projects.

c. Present findings and recommendations to management and stakeholders.

5. Continuous Improvement :

a. Monitor and track the impact of implemented process changes.

b. Stay updated with industry trends and advancements in process mining techniques and tools.

c. Participate in continuous improvement initiatives to enhance process efficiency.

6. Tool Management :

a. Maintain and administer process mining software and tools.

b. Ensure the integration of process mining tools with existing business systems.

Key Requirements/Experience :

Bachelor s degree in Engineering, Information Systems, Computer Science, or Data Science.

Team player with strong communication, problem-solving, analytical skills

Ability to work across time-zones to support global customers.

Process and Data Analysis:

Proven experience in analyzing business processes and conducting data analysis to identify inefficiencies and opportunities for improvement.

Hands-on experience performing root cause analysis to solve process-related challenges.

Process Mining and Workflow management Tools:

Proficiency in using process mining tools such as Celonis, SAP-Signavio, Appromore, or Microsoft-Minit.

Ability to configure and utilize these tools for generating insights and optimization.

Experience with tools like JIRA for tracking workflows and managing process improvements.

Client Engagement and Consulting:

Demonstrated success in consulting engagements with global customers.

Proven ability to gather and document requirements, communicate effectively, and present findings to clients.

Technical Skills:

Proficiency in data manipulation and analysis using tools like SQL, Python, or R.

In-depth understanding of business process management (BPM) concepts and methodologies.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60, 000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www. infor. com

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