AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Engaged Employer
i
This company page is being actively managed by
SAP Team. If you also belong to the team, you
can get access from
here
SAP
Compare
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
All Filters
311 SAP Jobs
IT Technology Services Senior Specialist
8-12 years
Bangalore / Bengaluru
1 vacancy
IT Technology Services Senior Specialist
SAP
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We help the world run better
What you'll do:
As part of SAP Enterprise Cloud Services (ECS), ECS Delivery (formerly HANA Enterprise Cloud Delivery) is responsible for running customer landscapes around the globe in a 24x7 operations model. We manage wide variety of business-critical SAP systems and applications in a global delivery model. We are responsible to build and operate customer systems for ECS.
Within ECS Delivery, Technical Operations is responsible for End-to-end delivery of services and support for ECS Delivery customers. Scope of the same includes service areas like Event Management, Incident Management, Service Request Fulfillment (Build and RUN), Problem Management, Backup Services and also technical areas - Application, Database and Server Management
For the Delivery Center in Bangalore, India, we are looking for an IT Technology Services Senior Specialist with a strong technical and process background and Service Management experience.
Responsibilities:
- Drive technical resolution of long running Problem Records / RCAs
- Preparation and driving of action plan to de-escalate situation related to Outages and RCAs
- Drive action plans to prevent recurring outages
- Support complex RCAs
- Improve the utilization of colleagues (Problem Coordinators & SWAT team) in their respective regions.
- Exceptional RCA request approval.
- Take necessary steps to address the Global escalations.
- Drive internal initiatives or projects or reporting
- Outage and RCA review
- Support leadership team with outage and RCA related info specific to customers and regions
Tasks
- Review RCAs for critical / escalated customers
- Facilitate Zero Outage Room (ZOR) lessons learnt meetings
- Supervise and prepare report creation for ZOR
- Participate in regular regional cadence
- Resolve critical incidents and RCAs
- Ensure standardization of processes followed by ZOR across regions
- Analyze customer and stakeholder feedback and define action plans
- Own continuous improvement framework for Availability Management and drive resolution of impediments by defining suitable countermeasures
- Presentation to senior management on incident trend, analysis and action plan
- Coordination of international teams in global projects / crisis handling / de-escalation initiatives
- The expectation is that the role does not only concentrate on Basis / application issues but can own incident resolution and RCA end-to-end and work together with other teams and functions to resolve incident
What you bring:
- Minimu 8-12 years of experience
- SAP Basis / HANA certification and experience
- Experience in a Senior position in the operational business
- Solid knowledge in IT and solution
- Experience in customer interaction
- Experience in working in a virtual set-up involving teams spread across globally
- Experience in decision making within own area of responsibility / project
- Expert level verbal and written English communication
- Experience of coordination across teams and lines of business to solve problems
- Experience with Service Now will be an added advantage
- Experience and certification related to Root Cause Analysis (RCA) methodologies
Education
Bachelor / Master Degree or equivalents in Business Administration, Computer Science, IT, Engineering or related field
Professional Training & Certification
ITIL Foundation Certification, cloud operations / hyperscaler related certification, SAP Basis / NetWeaver / HANA certification, RCA methodology related certification will be an added advantage
#SAPECSCareers
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior Specialist roles with real interview advice
Top SAP Senior Specialist Interview Questions
Q1. Duplicate Integer in Array Given an array ARR of size N , containing each number between 1 and N-1 at least once, identify the single integ ... read more
asked in
Software Developer interview
Q2. Given a 10 digit number, sort the individual digits of the number.
asked in
Software Developer interview
Q3. Multilevel Inheritance Implementation Create a series of classes to demonstrate multilevel inheritance. Explanation: Create three classes t ... read more
asked in
Software Developer interview
What people at SAP are saying
Rating based on 2 Senior Specialist
reviews
Anonymous · Consulting
in Bangalore / Bengaluru
Likes
Awesome policies
- Job security - Good
Dislikes
Growth and learning opportunities are limited. Most work is automated so hands on experience doesn't come.
- Skill development - Poor
+3 more
Senior Specialist salary at SAP
reported by
14
employees
with 5-15
years exp.
₹20
L/yr - ₹38.7
L/yr
125%
more
than the average Senior Specialist Salary in India
View more details
What SAP employees are saying about work life
based on 1.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
SAP Benefits
View more benefits
Compare SAP with
Oracle
Compare
SAS
Compare
Zoho
Compare
IBM
Compare
Compare
TCS
Compare
Cognizant
Compare
Salesforce
Compare
Adobe
Compare
Microsoft Corporation
Compare
Accenture
Compare
Infosys
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
Amdocs
Compare
Automatic Data Processing (ADP)
Compare
Carelon Global Solutions
Compare
24/7 Customer
Compare
KPIT Technologies
Compare
Similar Jobs for you
SAP Bangalore / Bengaluru Office Locations
Bengaluru Office
SAP Labs India, #138, EPIP Zone, Whitefield
Bengaluru
Karnataka 560066
Karnataka 560066
Bengaluru Office
SAP India Pvt. Ltd., Green Glen Layout, Bellandur
Bengaluru
Karnataka 560103
Karnataka 560103
Recently Viewed
JOBS
Gushwork
14 jobs
JOBS
Browse jobs
Discover jobs you love
JOBS
GroundTruth
33 jobs
PHOTOS
Growisto
7 office photos
JOBS
Amazon
No Jobs
JOBS
Comcast
No Jobs
JOBS
Amazon
No Jobs
JOBS
PepsiCo
No Jobs
SALARIES
SAP
Share an Interview
How was your last interview experience?
Feedback
