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Universal Banker
Standard Chartered
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Deliver quality service while carrying out the following transactions among others for customers:
- Cash deposits
- Cash withdrawals
- Demand draft/pay order instructions - accepting and processing
- Accepting instructions for FD breaks
- Effecting internal account to account transfers
- Accepting and processing stop payment instructions
- Ensure that all of the above services are delivered with accuracy and warmth
- Assist in Service Delivery by ensuring timely service to customers so customer traffic is efficiently managed. Recommend workflow changes for customer service with greater efficiency and effectiveness.
- General Reconciliation and Compliance Activities at their level, which may typically include
- Dual control of Cash functions
- Control of Security stationary
- Review of processing entries and vouchers
- Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions and highlight the same to sales staff
- Contribute to branch performance through referrals, efficient customer service, effective operations controls
- He/She is aware of bank s Mis-selling & Sales Policies and ensure adherence all the times.
- Educating customers about alternate banking channels so specific transactions can be migrated to net banking, phone banking, ATMs, etc.
- Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
- Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance
- Responsible for health and safety for all. As part of the Health and Safety guidelines you should:
- Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;
- Ensure that your actions do not put others at risk; Work in a healthy and safe manner;
- Encourage others to work in a healthy and safe manner
- Report all accidents and incidents and bring to the attention of the management any hazard in the workplace
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the team to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Other Responsibilities
- Embed Here for good and Group s brand and values in team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);
Skills and Experience
- Addressing Customer Needs
- Anti-money Laundering Policies and Procedures
- Bank Account Features and Services
- Customer Experience Management
- Customer Interaction
- Customer Retention
Qualifications
- Graduate/ Post Graduate
- Anywhere between 1 - 4 years of overall experience
- Banking knowledge
- Understanding of front and back office processes and procedures
- Good Interpersonal Skills
- Strong Communication Skills
- Team-playing ability
- Customer and Service Orientation
Employment Type: Full Time, Permanent
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People are getting interviews at Standard Chartered through
People are getting interviews through
(based on 173 Standard Chartered interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
25%
23%
9%
7%
6%
6%
24% candidates got the interview through other sources.
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Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Standard Chartered are saying
Rating based on 5 Universal Banker
reviews
Anonymous · Banking Operations
in Mumbai
Likes
Salary Only
Dislikes
Reporting Manager and the colleague
Read 5 reviewsUniversal Banker salary at Standard Chartered
reported by
23
employees
with 1-9
years exp.
₹3.6
L/yr - ₹6.1
L/yr
39%
less
than the average Universal Banker Salary in India
View more details
What Standard Chartered employees are saying about work life
based on 4.3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Standard Chartered Benefits
Submitted by Company
Time-off Being part of an inclusive culture Support for wellbeing challenges Proactive wellbeing support Flexible working
Submitted by Employees
View more benefits 
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